Whole store 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of your purchase. Your refund request will be accepted and approved after inspection of the returned product by Aixsun.

 

*Items must undamaged or unused

*Returns must include all accessories and be in original packaging with a label

*Artificial damaged returns are unacceptable

*Returns will be rejected without application

 

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

*Minor damage to the outer packaging.

*Minor scratches or paint loss on the product.

*Used items except in EXTREME cases of breakage/malfunction.

*Damage to parts or wearing parts after excessive use.

*Damage to parts or wearing parts after using for a certain while or a certain number of times.

*Accidental return, such as personal items, or incorrect products.

* Accessories are incomplete

 

Application：

*Send us a return application by filling the questionnaire.

https://forms.gle/4G9kRPs9zvc3YvNN6

*When your application is approved, we will send you a return shipping label

*We will inform you how and where to send the package

  

REFUND：

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason

*Once we receive your return we will inspect it, and you will be notified if your refund request was approved.

*If approved, you’ll get refund automatically on your original payment method within 7-15 work days

*Please remember it may take some time for your bank or credit card company to process and post the refund.

*Please be patient. Thank you for your understanding. Contact us if you have any questions Email: service@aixsun.com